the7stars

CALM

In 2004, road traffic accidents were the leading cause of death among young people in the UK. By 2024, that statistic has shifted to suicide. Over the past decade, 6,929 young people between 16 and 24 years old have taken their own lives. Despite this tragic increase and the unacceptable loss of life, youth suicide is still seldom spoken about.   

To address this epidemic and remind adults that we all have a role in protecting young people, CALM – the suicide prevention charity – developed the C.A.R.E. kit: a suite of resources designed to helps Trusted Adults (any adult involved in the wellbeing of a young person, such as parents, teachers, or coaches) feel better equipped to support, intervene, and protect the young people in their lives.   

The Brief

The unacceptable tragedy of youth suicide, and CALM’s life-saving advice, led to a simple and important brief: do something bold, provocative, and unforgettable to ensure youth suicide becomes a nationwide talking point.   

Whilst birthdays are often a day of celebration, for some families who have lost a young person to suicide, birthdays can become a day of grief. The Missed Birthdays campaign sought to use this fact to turn the tragic increase in youth suicide into a talking point the nation couldn’t ignore.   

What We Did

At the heart of the campaign was an eye-catching installation of 6,929 birthday balloons at Westfield London, each representing a young life (16–24 years old) lost to suicide between 2012 and 2022 in the UK. From a distance, the display appeared bright and joyful, but on closer inspection, the heartbreaking reality became clear: these balloons symbolised the young lives lost to suicide in the last decade, and the birthdays they never reached.   

Those who visited the installation heard intimate voice messages from over 40 family members, who spoke about the young person they lost and the change they hoped to make through the campaign.   

Sparking a National Conversation
The Missed Birthdays installation launched on ITV’s This Morning, kick-starting three days of dedicated programming on the show. This was supported by a national campaign spanning out-of-home advertising, digital, and social media – amplifying the stories of families who have lost their child to suicide. 

Every touchpoint of the campaign directed people to CALM’s C.A.R.E. toolkit – a resource designed to equip Trusted Adults with the skills to recognise, protect, and support the young people in their lives. 

657 million

media impressions across print, broadcast, online, and CALM’s social media channels

4,182%

increase in newsletter sign-ups during the campaign period.

The Results

The true impact of Missed Birthdays is yet to be realised, and CALM remains committed to the battle to prevent youth suicide through future iterations of the campaign. 

In the meantime, the campaign has already delivered significant and promising results against its three core objectives. 

However, since the campaign went live, we’ve seen some significant and promising results against our three core objectives. 

1. Spark a conversation with Trusted Adults about youth suicide on an unprecedented cultural scale.

The campaign reached a staggering 657 million media impressions across print, broadcast, online, and CALM’s social media channels, sparking conversations nationwide. Social media engagement across CALM’s content increased by 701%, reflecting how the campaign effectively resonated with people and drove conversations around youth suicide. 

2. Help Trusted Adults prevent, recognise, and support young people in moments of crisis through CALM’s C.A.R.E. kit. 

The campaign introduced CALM’s C.A.R.E. kit to over 17 million adults, reaching 40% of the UK’s adult population. In addition to this, the email open rate for the C.A.R.E. kit reached 60%, far exceeding the industry benchmark of 35.4%, showing just how actively engaged people were with the resources. 

3. Enable CALM to continue doing its life-saving work by driving awareness and support. 

The Missed Birthdays had a profound impact on CALM’s ability to sustain its vital work. During the campaign period, daily donations increased by 453.2% and their newsletter sign-ups surged by a remarkable 4,182%, significantly growing their audience for future outreach. Website visits also increased by 731%, highlighting the campaign’s success in driving people to learn more about CALM’s mission and resources.